End User Support

Securing IT starts by managing IT

Challenges

Regardless of the type of industry or organization, IT departments are faced with the need to manage increased numbers of heterogeneous IT systems, and deliver higher levels of end-user service and support, while at the same time reducing costs.

- Reduce desksides visits by increasing the percentage of trouble tickets that can be handled remotely
- React quickly to assist and train end-users
- Increase workstations availability while reducing maintenance costs
- Support remote users

End User Support

Criston Solutions

With integrated problem resolution tools, Criston Precision gives IT administrators multiple ways to remotely trouble-shoot end-user issues. By reducing the need for deskside visits and increasing system uptime, Criston Precision allows end users to focus on their core business activities.

Remote Control

Criston Precision allows the administrator to view and control computers without having to leave their own workplace.

Desktop Management

- Authenticated sessions with encrypted communications
- Video driver independent
- Target device restart
- File transfer
- Clipboard management

Direct Access

Additionnal remote functions are directly integrated into the administration console to simplify and speed up help-desk and configuration management tasks. Criston Precision Direct Access provides remote and silent access to :
- File system explorer
- Windows Registry editor
- Windows Service manager
- Windows Task manager
- Windows Event manager
- Agent configuration

Manage Intel® vPro™ features from the Criston Precision console

The Intel® vPro™ platform provides support for software and hardware inventory management, the ability to cut off OS-level network access remotely, remote diagnostics, and remote file access, using Intel® Active Management Technology.
- Works even if the PC is off or if the OS is down
- Increases control level over the entire infrastructure by reducing unmanaged devices
- Minimizes the cost of manual inventory
- Allows centralised management regardless of PC state
- Remotely manages boot priority